About
Jaime is a digital marketer with expertise in social media and content marketing. He has experience leading social media strategy for two national brands. Jaime holds an MBA with a focus in Marketing and Strategy from the Rotman School of Management where he was selected valedictorian by the students of the Morning MBA Class of 2011. He is the former radio voice of the Toronto Argonauts and currently lives in Vancouver, BC.
RSS Feed- #Climb4Cord: Tears and Triumph atop Kilimanjaro
- #Climb4Cord: Redemption on Mt. Kilimanjaro
- #Climb4Cord: The most mentally draining day of my life
- Social Climber: It’s Go Time!
- Social Climber: Laser-like focus heading down the stretch
- Social Climber: Suck it up buttercup
- Social Climber: Running out of time
- Social Climber: Stand by Me
- Social Climber: Wet boots and a valuable lesson
- Social Climber: Misfits and misadventure in Elora
Tag Archives: Customer Service
How Twitter made me cry: Thoughts from a community manager
I never thought Twitter would make me cry. When I launched the CFL’s social media presence in 2009, I did so because I loved talking football with people. I never considered myself a ‘community manager’. I was just another CFL … Continue reading
Posted in Business, Communication, Social Media, Sports
Tagged CFL, Communication, Customer Service, ICE, ING, Social Media
12 Comments
TweetUp Tale: Why working with good people is important
Working with good people is important – this statement is pretty obvious. We don’t always have the opportunity to work with good people, but when the opportunity does arise, what a difference it makes. This is a tale of a … Continue reading
Posted in Business, Communication, Management, Social Media, Sports
Tagged BC Lions, BC Place, CFL, Communication, Customer Service, Grey Cup, Kristina Sinclair, Leadership, Rosedale on Robson, Social Media, The Waterboys, TweetUp, Twitter, Vancouver
6 Comments
The worst PR move of all time?
Did TTC spokesperson Brad Ross make a major error this past week when he shifted the blame from a texting TTC employee to the citizens snapping photographic evidence of the employee’s illegal deed? Continue reading
Posted in Communication, Local Issues, Toronto
Tagged Communication, Corporate Culture, Customer Service, Public Transit, TTC
6 Comments
Can you really trust Enbridge’s billing?
After receiving two bills from Enbridge for the month of November, I was told that they didn’t send a bill for the previous month because of an error on their end. But the real error was no communication from the company informing the consumer of that fact. Continue reading
Posted in Business, Communication, Feedback
Tagged Communication, Customer Service, Enbridge, Feedback
2 Comments
The 311 on how your city can work for you
If you are looking for a way for social media to help your business, find out how the City of Toronto provides a great example through its @311Toronto service. Continue reading
Posted in Local Issues, Social Media, Toronto
Tagged 311Toronto, CFL, Customer Service, Garbage Collection, Social Media, Twitter
2 Comments
Lessons Learned with Jaime Stein 